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The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response. Caspero Casino has an average customer support, judging by the results of our testing. That is why we always check these when reviewing casinos. However, there is currently no User feedback score for this casino. Because of these complaints, we’ve given this casino 16,560 black points in total. We currently have 2 complaints about this casino in our database.

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The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. The player from Germany had requested a withdrawal prior to submitting their complaint.
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